Last Updated: 08 March 2026
This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from Natanza through our website https://natanza.in/ and the Natanza mobile application.
By placing an order on our platform, you agree to the terms mentioned in this policy.
1. Order Processing Time
All orders placed on Natanza are processed within 1–3 business days after successful order confirmation.
Orders are not processed or shipped on Sundays and public holidays. In case of high order volumes, processing may take slightly longer.
2. Shipping Time
Delivery time depends on your location and courier partner availability.
Estimated delivery time:
- Metro Cities: 3–5 business days
- Other Cities / Towns: 4–7 business days
- Remote Areas: 5–10 business days
Please note that these are estimated delivery times and actual delivery may vary.
3. Shipping Charges
Shipping charges (if applicable) will be displayed during checkout before payment.
In some cases, free shipping offers may be available based on promotions or order value.
4. Delivery Partners
Natanza ships products using trusted third-party courier and logistics partners.
Once your order is shipped, you may receive a tracking ID to track your shipment.
5. Order Tracking
Customers can track their order using the tracking details provided after shipping.
Tracking information may take 24–48 hours to update after the order has been dispatched.
6. Incorrect Address
Customers must provide accurate and complete shipping details while placing an order.
Natanza is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.
7. Delivery Delays
Delivery may be delayed due to circumstances beyond our control, including but not limited to:
- Weather conditions
- Transportation disruptions
- Courier partner delays
- Government restrictions or holidays
Such delays are not eligible for refunds or cancellations.
8. Failed Delivery Attempts
If the courier partner is unable to deliver the order due to customer unavailability, incorrect address, or multiple failed delivery attempts, the order may be returned or cancelled without refund.
9. Contact Us
If you have any questions regarding shipping or delivery, you can contact us:
Website: https://natanza.in/
App: Natanza
Email: support@natanza.in
